Quick Answer
Most remote control setup problems come from local network discovery, pairing approval, TV-side remote access settings, helper app status, or firewall rules. Use the pages below for the exact symptom you see.
Last updated: May 7, 2026.
Troubleshooting Pages
| Problem | Start Here |
|---|---|
| Samsung TV remote app says connection refused | Samsung TV remote app says connection refused |
| Samsung TV will not pair with iPhone | Samsung TV not pairing with iPhone |
| LG TV pairing code does not show | LG TV pairing code not showing |
| LG TV does not appear in the app | LG TV remote app cannot find TV |
| Roku remote app cannot turn on TV | Roku remote app cannot turn on TV |
| Roku power button does not work | Roku remote app power button not working |
| Fire TV remote app is not finding device | Fire TV remote app not finding device |
| Android TV pairing code does not appear | Android TV remote app pairing code not appearing |
| Android TV app launcher is missing an app | Android TV app launch IDs |
| iPhone Local Network permission is missing | iPhone Local Network permission missing for TV remote app |
| Hotel Wi-Fi or guest network blocks the app | Why hotel Wi-Fi blocks TV remote apps |
| TV will not wake over Wi-Fi | Why some TVs cannot wake over Wi-Fi |
| Roku TV and Roku Stick power behave differently | Why Roku power works differently on Roku TV vs Roku Stick |
| Remote Helper does not appear on Mac | Remote Helper not found on Mac |
| Windows PC blocks Remote Mouse | Windows firewall blocks Remote Mouse |
First Checks
| Check | Why It Matters |
|---|---|
| Same trusted Wi-Fi network | Remote control discovery usually cannot cross isolated or guest networks |
| Local Network permission | iOS and iPadOS can block discovery until permission is allowed |
| Device awake | Sleeping TVs and computers may not answer discovery requests |
| Pairing approval | TVs and computers can reject control until the prompt or PIN is approved |
| Firewall or router isolation | Firewalls and guest networks can block local device communication |
Troubleshooting FAQ
Should I reinstall the app first?
No. Check network, permission, pairing, and firewall settings first. Reinstalling rarely fixes a blocked local network or rejected pairing prompt.
What if the issue is a product or network limitation?
Open Known Limitations for clear explanations of TV wake behavior, hotel Wi-Fi isolation, TV app launching differences, and Windows firewall boundaries.
Can support diagnose my network remotely?
Support can guide you, but it cannot see or control your network. Send the device model, app name, iOS version, TV or computer model, and the exact step that fails.
Where are privacy and security details?
Read Local Network Security for how local remote control, pairing, and trusted networks work.