Quick Answer
Use this support hub to find setup guides, product documentation, troubleshooting pages, and contact links for Remote Sunrise LTD apps. For fastest help, open the app settings and choose Contact Support so the app can include useful support information in the email.
Last updated: May 7, 2026.
Product Support Links
| Product | Main Page | Setup and Help |
|---|---|---|
| Remote Mouse & Keyboard | Open app page | Connection setup, mouse and keyboard, keypads, settings |
| Remote Control for TV | Open app page | TV setup guides, custom TV apps, Samsung IDs, Android IDs |
| Remote Helper | Get helper | Mac setup, Windows setup, connection troubleshooting |
| Remote KeyPad & NumPad | Open app page | Apps overview |
| File Explorer & Player | Open app page | Apps overview |
| Sibelius KeyPad | Open app page | Apps overview |
| Finale KeyPad | Open app page | Apps overview |
| SearchAds Manager | Open app page | SearchAds Manager docs |
Common Support Checks
| Issue | What to Check |
|---|---|
| App cannot find a computer or TV | Same Wi-Fi network, Local Network permission, device awake, no guest or isolated network |
| Remote Mouse cannot connect to Mac or Windows | Remote Helper is installed and running, firewall allows local connections, both devices are on the same network |
| TV remote cannot pair | TV-specific setting, PIN or approval prompt, same network, supported TV model |
| Text input does not work | Device support varies by platform, app permissions, active text field on the computer or TV |
| Siri or shortcuts action missing | The saved device may not support that action |
Contact Support
The best support route is inside the app:
- Open the app settings.
- Scroll to Contact Support.
- Send the email with the support information the app adds.
If the Mail app is not configured, email support@rs.ltd directly.
Support FAQ
What should I include in a support email?
Include the app name, device model, iOS or iPadOS version, TV or computer model, network setup, and the exact step that fails.
Does support require an account?
No. Remote Sunrise apps do not require a user account for normal use.
Where are privacy and security details?
Read the privacy policy, security policy, and local network security explanation.